What we collect
Contact details you provide, and the documents you upload or mail to us for the sole purpose of assessing and processing your apostille or legalization request.
How we use it
To verify documents, prepare government submissions, arrange shipping, and communicate about your file. We never sell personal information, and we share it only with the parties strictly necessary to complete your order: the competent government authority, partner notaries or translators you approve, and shipping carriers.
Storage & retention
Digital files are stored on encrypted infrastructure located in Canada where feasible. Scans and physical mail are retained only as long as needed to complete your file and meet legal record-keeping obligations, then destroyed. You may request deletion of your digital files at any time at info@viapostille.ca.
Your rights
Under Québec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's PIPEDA, you may access, correct or request deletion of your personal information. Privacy officer: info@viapostille.ca.